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  • Delivery
  • Ordering
  • Payment
  • Returns


  • How will I know my goods have been dispatched?
    As soon as we've dispatched your order, you'll receive an email from us confirming the details of your purchase and the delivery method you've chosen. We'll point you in the right direction of tracking the progress of your delivery too.
  • How will my order be dispatched?
    From Monday - Friday all in stock orders made before 12pm will be dispatched by courier that same day and dispatched by the delivery option you chose during checkout. Orders made after the 12pm (GMT) cut-off time will be dispatched the next working day and once again, delivered by the option you chose. Orders made on Friday before midday will be dispatched the same day but delivered the following Monday. We don't dispatch or deliver on public holidays and some destinations may take just that little bit longer.
  • How can I track my order?
    We'll email tracking details of your order to you along with your dispatch confirmation. If you need an up-to-date estimate on delivery, please drop us an email or give us a call.
  • What will happen if I miss the scheduled delivery?
    All deliveries made via a courier service will require a signature. Please make sure someone is at the delivery address who will be able to do this. If you do miss your scheduled delivery, the courier should leave a notification card and try again the following working day using the same delivery option. If the courier has attempted three times to deliver your goods without any luck, the package will come back to us. If this happens, we'll charge you for any return and ask you to re-send any costs to us. For larger orders requiring a pallet we will contact you 24 hours prior and give you an estimated delivery time. If you miss this slot this will incur a redelivery charge.
  • What if I no longer require the order?
    Have a look at our online returns policy to find out more.
  • What happens if my order arrives damaged?
    No need to worry - if part or all of your order is damaged in transit, give our Customer Helpline team a call free on 0161 706 0479, who are by the phones 8am - 5pm Monday to Friday or email we will replace it as soon as possible.
  • Can I collect my order
    Yes of course, customers can collect items from our Ramsbottom, Bury warehouse Monday to Friday between our working hours.

    You can place an order online and select the “Collection” option in the website checkout, alternatively you can call ahead and speak with our sales team on 0161 706 0479 to check stock levels ahead of a collection.



  • How can I pay?
    Online, we accept card payments from all major providers, including American Express.

    We also accept payment via Klarna & PayPal.

    If you’d like to pay by bank transfer, please select the BACs option in the checkout or we can send over a quote that contains our bank details.

    If you’re a trade account customer or a Local Authority / Public Sector organisation, please send over your Purchase Order to our email address.
  • Can I open a credit account?
    If you are ordering for a business, or if you wish to place frequent orders with us, our Sales Team can assist you with opening a credit account.

    Please email our sales team on or call us on 0161 706 0479 to hear about all our account and payment options.
  • What happens if my payment is declined?
    If your payment is unsuccessful for any reason, you'll see a declined message displayed on the final checkout page. We suggest that you return to the checkout page to make sure all the details you entered are correct before trying to re-submit your order. You'll be able to update your payment options with a different method if necessary.

    If the declined message continues to crop up, call our Customer Helpline team free on 0161 706 0479, who are by the phones 8am - 5pm Monday to Friday or email and they will do everything they can to help.


  • Can I return the items I have purchased?
    If you are not happy with your purchase, please return your product in the same condition as you bought it within 30 days from the date of purchase or receipt of the product, whichever is the latest date and we will happily offer a replacement or a refund.
  • How can I return my product?
    If you’ve received a delivery and would like to return it, please contact our Customer Services team 0161 706 0479, who are by the phones 8am - 5pm Monday to Friday or email Please note, a collection fee will be charged, equal to the cost of delivery.

    In the unlikely event that your goods arrive damaged or faulty, we’ll arrange a free collection and will offer you a replacement or a full refund.