We want every order to be right. If something is not correct or you have changed your mind, here is everything you need to know about returning an item and getting your money back.
At a glance
How to return an item
Contact us first
Email info@streetsolutionsuk.com with your order number and the item you want to return. We will confirm the return and send you a reference number.
Pack the item securely
Use the original packaging where possible. Include your returns reference number inside the parcel so we can match it to your order.
Send it to our warehouse
Street Solutions UK, Unit A6, Cuba Industrial Estate, Bolton Road North, Ramsbottom, Bury, BL0 0NE. We recommend a tracked service. Return postage is the customer's responsibility unless the item is faulty or incorrect.
We process your refund
Once we receive and inspect the item, we will process your refund within 14 days back to your original payment method.
Return conditions
Faulty or incorrect items
If we sent you the wrong item or the product arrived damaged or defective, contact us within 30 days. We will arrange collection at no cost to you and send a replacement or refund - whichever you prefer. Please photograph the issue before getting in touch.
Damaged in transit
If your delivery arrives visibly damaged, sign for it as damaged with the driver and photograph the packaging and item immediately. Contact us within 7 days of delivery with your photos and order number.
Custom and made-to-order products
Custom-printed signs, bespoke fabrications, and made-to-order items cannot be returned unless they are faulty or were made incorrectly by us. Please check your proof carefully before approving any custom order.
Restocking fee
Where a return is due to a customer ordering error, a 25% restocking fee applies. No restocking fee applies where the return is due to our error.
Our team is available Monday to Friday, 8:00am to 5:00pm. Have your order number ready and we will get it sorted quickly.