Installation Service T&Cs

Street Solutions UK Ltd - Terms and Conditions of Installation

These terms and conditions apply specifically to our installation services. They should be read in conjunction with our general Terms and Conditions of Business, which also apply to these services. In the event of a conflict between these two documents, the provisions in this installation-specific document will take precedence. By placing an order with Street Solutions UK, you agree to abide by these terms and conditions, to the exclusion of any other terms unless explicitly confirmed by us in writing.

In this document, references to "the customer" mean you, the individual or business placing the order. References to "we," "us," or "our" refer to Street Solutions UK Ltd, whose registered address is Unit A6, Cuba Industrial Estate, Bolton Road North, Ramsbottom, Bury, BL0 0NE.

1. Initial Contact and Scheduling

Our installation team will contact the customer within 2 working days of receiving an order to confirm product details and discuss the installation site.

While we aim to help refine product specifications, it is ultimately the customer’s responsibility to ensure the product meets their needs and is suitable for the intended location. We accept no liability for product unsuitability unless this directly results from inaccurate information provided by us.

In most cases, we aim to arrange installation within 10 working days following the product's expected delivery date. For some areas, particularly in Scotland, this may extend to 15 working days. Installations are typically scheduled for weekdays (Monday to Friday, excluding public holidays) between 8am and 5pm. Special requests for installation outside these hours may incur additional charges.

Although we strive to meet the suggested timeframes, delays may occur due to workload or unforeseen circumstances. Time is not of the essence in this agreement, and we do not accept liability for any delays.

2. Site Conditions and Confirmation

The customer may be asked to complete a Confirmation of Site Conditions form and provide photographs of the installation area, including any relevant foundations, ducting, or cabling. This form must be returned at least 10 working days before the scheduled installation date.

By submitting the form, the customer confirms the accuracy of the provided information and agrees to meet all requirements for the installation. Failure to submit the form or provide requested information will result in a delay or postponement of installation.

3. Product Delivery and Responsibility

Unless arranged otherwise, products will be delivered separately to the address specified in the order. The customer is responsible for safely storing the product until the installation date and making it available at the installation location. We are not liable for any damage occurring between delivery and installation.

The customer must inspect the product upon delivery and report any damage, missing parts, or defects within 24 hours in accordance with our general terms and conditions.

4. Product Suitability and Preparation

It is the customer’s responsibility to ensure that the ordered product is suitable for their intended purpose, including its type, dimensions, colour, and other specifications. If cancellation or return is required, our general terms and conditions will apply.

The customer must ensure the installation site is appropriately prepared, including compliance with any legal or regulatory requirements. If additional site visits are necessary due to insufficient preparation, extra fees may apply.

5. Installation Process

All installation fees are based on a single visit unless otherwise stated in the quotation. Should additional visits be necessary, extra fees may apply at our discretion.

The customer must ensure a designated point of contact is present on-site during installation. This individual should be authorised to make decisions and sign off on the completed work.

The installation site must be free of obstacles, and installers must be provided safe, unobstructed access to the area. Failure to meet these conditions may result in the installation being aborted, and the full installation cost will remain payable. The customer is also responsible for providing parking space for the installation team within 100 metres of the site.

6. Installation on Concrete Surfaces

If installation is to occur on a concrete surface provided by the customer, the concrete must meet the necessary specifications for the product and be sufficiently cured, robust, and dry for installation.

7. Tools, Equipment, and Waste Disposal

Our installers will provide the necessary tools and equipment to complete the installation and will dispose of any waste materials generated during the process.

If ground-breaking is necessary, we will use appropriate tools to survey the site, including a cable avoidance tool. However, the customer is responsible for ensuring the suitability of the proposed location.

8. Risk Assessments and Site Inductions

Risk Assessment and Method Statement (RAMS) documents can be provided upon request, provided there is sufficient time before the installation. Please note that these documents pertain solely to the installation process; it remains the customer’s responsibility to assess any risks arising from the operation or presence of the installed product.

The customer must inform us of any site-specific induction or medical assessments required for the installation team. Additional fees may apply for extensive inductions, especially if these occur on a separate day from the installation.

9. Changes, Delays, and Cancellations

In the event of unexpected circumstances, such as delays in product manufacturing, delivery issues, adverse weather conditions, or installer illness, we may need to reschedule or cancel an installation. We are not liable for any costs or losses incurred due to such delays or cancellations.

10. Fees for Installation Postponement or Cancellation

If it becomes necessary to postpone or cancel an installation, we ask that the customer provides as much notice as possible. For cancellations made with less than 5 working days' notice, we reserve the right to charge up to 75% of the installation cost. Cancellations on the day of installation or failure to meet the agreed terms resulting in an aborted installation will incur 100% of the installation fee. Rescheduling will require payment of a new installation fee at the standard rate.

If additional time is needed on the installation day, extra charges may apply. These fees will be communicated to the customer in advance.

11. Automated, Semi-Automated, and Specialised Products

For products such as automated barriers, gates, or full-height turnstiles, we may request the customer to approve a CAD drawing before manufacture. Please note that such products are made to custom specifications and are non-refundable once manufacturing begins.

Our installation services for these products do not include civil works, such as excavation, ducting, or cabling, unless specifically stated in the quotation. These works remain the customer’s responsibility and must comply with legal and regulatory requirements.