Delivery
When will my order arrive?
Order in-stock items by 1pm, Monday to Friday, and we dispatch the same day. The lead time on each product page is the best guide to when your order will arrive. Everything is delivered kerbside, and the delivery cost is worked out in your basket before you pay.
Where we deliver
Delivery zones
Costs are calculated in your basket. Anything marked on request, call us first.
| Where | Parcels | Pallets | Good to know |
|---|---|---|---|
| Mainland England, Wales and Scotland | Yes | Yes | Standard service, Monday to Friday, 7am to 6pm |
| Scottish Highlands and islands | Yes | On request | Allow extra time. A surcharge may apply. |
| Northern Ireland | Yes | On request | Call us before you order pallets. |
| Isle of Man, Channel Islands, Isles of Scilly | On request | On request | We quote first. |
| Ireland, Europe, USA and UAE | Quote | Quote | We handle the export paperwork. |
Delivery options
The right vehicle for the load
Our own vans, DPD or Royal Mail. Tracked, signed for, kerbside to the main entrance.
Kerbside, offloaded by pump truck. Needs a hard, level surface: not gravel, grass or a slope.
For heavy items where there is no forklift on site. Kerbside, clear access.
For sites and heavy or awkward loads. Ask us before you order.
Subject to availability. A surcharge may apply.
Call-off, split and multi-site deliveries for live projects.
Delivering to a site?
- A named site contact and mobile number
- Gate, access and parking details
- A What3Words for the drop point
- Hard, level ground for pallets
- Someone on site to check and sign
- Any height or weight limits on the road in
Add these in the order notes, or email sales@streetsolutionsuk.com.
Some items come straight from the maker
- Made-to-order and large items ship direct from the manufacturer
- The lead time is shown on each product page
- They may arrive separately from the rest of your order
- Mainland UK, kerbside, no timed slots
Remote areas may carry a surcharge. We tell you before you pay.
Check your delivery before you sign
- Count the items and look for damage while the driver is there.
- If anything is damaged, sign for it as "damaged".
- Photograph it and tell us within 24 hours at info@streetsolutionsuk.com. We collect it free and replace or refund it.
Delivery questions
Common questions
Couriers try again the next working day. We call 24 hours before a pallet delivery.
After three failed attempts a parcel comes back to us. Redelivery and missed pallet slots are charged.
We email tracking details when your order is dispatched.
No. We deliver Monday to Friday, 7am to 6pm, and not on bank holidays.
If we cannot deliver within 30 days of payment, you can choose to wait or cancel for a full refund.
Try a shorter word, or call 0161 706 0479 and we will answer it.
Collect from Ramsbottom
Street Solutions UKUnit A6, Cuba Industrial Estate
Bolton Road North, Ramsbottom
Bury BL0 0NE
Free. Monday to Friday, 8am to 5pm. Choose Collection at checkout and wait for our email that your order is ready.
Call 0161 706 0479 before you order and we will plan it with you.